Frequently Asked Questions

1. How Do I Update My Credit Card Information While I’m on a Payment Plan?

If you need to update your credit card information while on a payment plan (unless purchased before 9/1/24), please follow the instructions in the article here.

2. Can I Transfer My Ticket?

Yes, you can transfer your ticket until it is no longer available for transfer with shipping. Please find the detailed information here.

3. How Do I Reset My Password?

If you need to reset your password, you can follow the steps outlined here.

4. How Do I Update the Email Address Associated With My Tixr Account?

To update the email address associated with your TIXR account, please see the instructions here.

5. What Are TIXR Rewards?

Learn more about Tixr rewards here to see how you can benefit from our loyalty program.

6. Can I Update My Shipping Address?

If you need to update your shipping address, you can find detailed guidance here.

7. Additional Tixr Information

For more support and to browse fan-facing articles, visit the general fan support page here.

Need Additional Assistance?

For those needing to update their credit card information or seeking an upgrade after purchasing during presale, please fill out this form to ensure your request is directed to the appropriate queue and prioritized by our fan support team.

UPGRADES:

Due to a change in our system, orders purchased before 9/1/2024 cannot be upgraded through your Tixr account. No need to worry, though! We can still help you with a manual upgrade.